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Secure Messaging, now in App form!
We’re excited to announce the release of our Secure Messaging application. It is a powerful enterprise paging and messaging application built for BlackBerry, iOS and Android mobile phones and tablets....
View ArticleDriving Results in the Era of Value-Based Purchasing
As I was not speeding along I-40 on a recent client visit near Fayetteville, AR, I had the pleasure of meeting an Arkansas Highway Patrolman. It was dark outside, and those flashing lights got my...
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Networking 101: How to make the most out of a networking opportunity
Networking is a word business people throw around all the time, but I often wonder how many people really understand how to successfully network. I’ve witnessed too many scenarios where people...
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Providing world-class service while reducing your costs
BENEFITS WITH WORKFORCE PLANNING With a Workforce Management System you can optimize your schedules and make sure you have sufficient staff available with the right skills at the right time, according...
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Customer Service Means Availability
I was meeting with a new customer the other day and I asked them to share with me the reasons that they chose our service and why they decided to leave their previous provider. Their answer is one that...
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Call Center Services Will Increase Your Sales
As a professional marketing firm and living in the age of Internet marketing and the web world being open 24 hours a day, we routinely are asked, “How can I make a better impression with our prospects...
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The Importance of Manners and Courtesy
“Please”, “Thank You”, “May I” and “You’re Welcome”…. These are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less. As I sat at a restaurant last...
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Introducing myAmbs web portal 3.1
Ambs Call Center is excited to announce the release of version3.1 of the myAmbs client web portal for its call center and telephone answering service customers. We’ve added several new features and...
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Secure text messaging app updated
Secure Messaging v1.5 released! We’ve added some nice retina graphic updates. We’ve also baked in some other great features that we think all smartphone users will enjoy. Text conversations are now in...
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Ambs Call Center Achieves 2012 CAM-X Award
Ambs Call Center Achieves 2012 CAM-X Award We are thrilled to announce that Ambs Call Center, has achieved the prestigious Award of Excellence for outstanding call center and quality answering service...
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Tips to improve Conference Call etiquette
We all know that conference calls are a great way collaborate and get things done. In his recent podcast, Moden Manners Guy, Richie Frieman, offers some excellent tips worthy of sharing with your team...
View ArticleIs Your Customer Service Prioritizing Lifetime Customer Value?
The lifetime value of your customers is calculated by combining the total amount your customer will spend with your company over the course of time they patronize your business. The longer they stay...
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Secure Messaging update for Android Jelly Bean
Secure Messaging app has now been updated to take advantage of the improvements in Android Jelly Bean. Packed with performance improvements and stability enhancements that are in the Android Jelly Bean...
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2013 Award of Excellence
Recognized for Outstanding Service Ambs Call Center, a provider of live and automated answering services to companies across the nation, has been awarded by the Association of TeleServices...
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CRM integration enhanced for Call Center and Answering Service clients
CRM Integration Made Easy Ambs Call Center has further enhanced its capabilities to integrate its call center service offering with industry leading CRM (customer relationship management) software...
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A Happy Milestone, Cheryl’s 25th Anniversary
Happy 25th Anniversary Cheryl! We’d be remiss if we didn’t stop to publicly recognize the efforts and body of work of Cheryl G. who joined our company 25 years ago today. We appreciate her kindness and...
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Secure Text Messaging for Healthcare
Protect PHI with our Secure Text Messaging for Healthcare app Standard texting on cell phones and alpha/text pagers is not HIPAA compliant. Our secure text messaging for healthcare app is the perfect...
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HIPAA compliant secure text messaging and email
It is not uncommon to see healthcare providers using text messaging and email as a way to quickly communicate information to their clinical team to coordinate patient care. Embracing technology to...
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Answering Service Excellence
Ambs Call Center Wins CAM-X Award of Excellence Ambs Call Center has been honored with the exclusive 2013 Award of Excellence for the fourth consecutive year. The Award is presented annually by the...
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Secure text messaging app updated
Secure Messaging v1.5 released! We’ve added some nice retina graphic updates. We’ve also baked in some other great features that we think all smartphone users will enjoy. Text conversations are now in...
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